Subscription: To subscribe to, or activate when you have entered into a contract with a third party provider, stc tv Service you must complete and submit the subscription form available in any of the stc tv platforms (i.e., our Website or stc tv app). When you are subscribing through our Website, you must use your valid mobile number (from stc or any other Telco third party providers) and your personal email ID (when required). If you opt to subscribe through stc tv app using an iOS or Android device, you have to install stc tv app first and subscribe following the instructions provided within the app. Irrespectively of the method you use for subscribing, we may accept, reject or request further information about your subscription request.
Pricing: The charges that you have to pay for using stc tv Service are as per either your agreement with the third party provider or as displayed in our Website or stc tv app
Online payments: If you make a payment on our Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. You warrant the accuracy of the details you provide to us. We accept payments online using Visa and MasterCard credit/debit cards in USD or SAR. You shall always keep a copy of the records of the transactions, and our policies and rules. You acknowledge that multiple transactions may result in multiple postings to your card monthly statement.
In-App payments: If you make a payment using the stc tv app installed in your iOS or Android device, you have to subscribe and pay within the app using Apple In-App Purchase when you do it through your iOS device, or using Google Pay when you do it through your Android device.
Free Trial Period: Your subscription to stc tv Service may or may not start with a free trial. The duration of any free trial shall be as specified by us during your subscription process.
We are free to determine free trial eligibility at our own discretion and we may set limitations to prevent trial abuse. We may use information such as device ID, email address or mobile phone number to determine eligibility. stc tv reserves the right to revoke the free trial and put your subscription on hold or restrict features of the free trial in the event we determine that you are not eligible.
Members of households with an existing or recent subscription are not eligible.
During the free trial period you can opt to unsubscribe the stc tv Service by sending a communication to us in the form we have specified during your subscription process (you can always find this information at https://www.stctv.com/en/faq); and you may still be able to continue to have access to it during the remaining period of free trial, however we do not guarantee your access to stc tv Service.
Unless you have unsubscribed, we will inform you in advance that billing is due to commence upon expiry of your free trial period. We will automatically start charging the applicable fee the following day of expiry of your free trial period. To view your monthly subscription fee and end date of your free trial period, visit Settings > Subscription in stc tv app.
Subscription Period: At the end of your free trial period, your subscription will continue month-to-month until terminated. Refer to paragraph 6.8 below to see how you can cancel your stc tv Service.
Billing Cycle: The subscription fee for the stc tv Service and any other charges you may incur in connection with your use of the service, including without limitation taxes and possible transaction fees, will be charged on a monthly/quarterly basis using a direct carrier billing system (see paragraph 6.7.2 below) on the calendar day corresponding to the following day of the expiry of your free trial period. Your payment date is subject to change, for example if payment is not successful; to see your next payment date visit Settings > Subscriptions on stc tv app.
Payment Method: You may make payments on our Website or stc tv app or using your mobile phone bill. When you sign-up for stc tv Service, you have to provide your mobile phone number along with other personal information; you authorize us to charge payment of your subscription fee directly to your mobile phone bill. If a payment is not successfully settled, due to credit or usage limit, non-payment of your mobile phone bill, insufficient credit, or otherwise, we shall suspend your access to stc tv Service until we have secured payment of due charges; you will remain responsible for any uncollected amounts. Local tax charges and/or other transaction fees may be applicable, check with your mobile service provider for details.
Cancellation and refund policy: If you have opted for making a payment using our Website or stc tv app and a transaction error occurs while making the payment online, a refund in most cases will be issued to the same credit card you used for the original purchase; refunds will be done only through the original mode of payment. Subject to the subscription terms agreed with the third party provider, you can cancel your stc tv Service subscription at any time, and you will continue to have access to the stc tv Service through the end of your monthly billing period. To the extent permitted by the applicable law, there are NO REFUNDS OR CREDITS for any partial-month subscription periods or unwatched Content or for cancellations. In the event you or we cancel, suspend or terminate your subscription, you understand and agree that you shall receive no refund, credit, or exchange for any unused time on a subscription, any license or subscription fees for any portion of stc tv Service, any Content or data associated with your subscription, or for anything else. To cancel, you can go to the “FAQ” page on the Website and see the question How can I unsubscribe and follow the instructions for cancellation; if you subscribed through stc tv app in your iOS device, you have to sign into your iTunes account and cancel your subscription from the iTunes settings and, if your device is Android, you have to sign into your Google account and cancel your subscription from the settings page. If you cancel your subscription, your account will automatically close at the end of your current billing period. To see when your subscription will close, click Settings > Subscriptions on the app. If you signed up for stc tv Service with a third party and wish to cancel your stc tv Service subscription, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew or unsubscribing from the stc tv Service through that third party. You may also find billing information about your stc tv Service subscription by visiting your account with the applicable third party. If you have subscribed to the stc tv Service in Saudi Arabia, and pursuant to the E-Commerce Regulation, you may terminate your subscription to the stc tv Service within seven (7) days after it started if you did not receive any benefit from the stc tv Service or any benefit from it, and you will be responsible for the costs resulting from the termination.
We may change the charges payable by you, and if so, we will give you at least 10 days’ notice. If you do not accept the new charges, you may terminate the stc tv Service without any terminating liability to us provided that you terminate the stc tv Service before the increased charges come into effect (i.e., within the 10-day notice period).
Trial and promotional offers. We may from time to time offer certain content and services on a trial or promotional basis, subject to the terms and conditions stated at the time of enrollment into the offer (Offers). You can also review the details about each Offer through your online account once enrolled. We will not charge you for that particular service or content before the Offer period ends, unless otherwise specified in the Offer conditions. Once the Offer period ends, you will be automatically charged the applicable recurring subscription fees for the Offer unless you cancel your subscription to the Offer on or before the last day of the Offer. At any time and without notice, during the Offer period we reserve the right to (i) modify the terms and conditions of the Offer, or (ii) cancel the Offer. Combining an Offer with other offers may also be subject to certain limitations determined solely by us.
Additional Content. We may occasionally offer you access to content, services, or features that are not included in the service to which you are subscribed. This additional content is provided on a promotional basis, and the availability, eligibility, and requirements are determined solely by us.