Frequently Asked Questions

What is stc tv?

stc tv, a digital entertainment service that provides the best movies, TV shows, documentaries, kids’ programs and more from top regional and international partners. You can also enjoy watching a wide range of original and exclusive content, in addition to a number of top local and international live TV channels, including free-to-air and encrypted choices. All customized for you in one place/ account, so you can easily explore the content and create your own watch-list that combines all your favorites.

  • 25000+ videos | including a wide range of Arabic and Western movies and TV shows along with documentaries, kids’ programs and more
  • Top live TV local and international channels
  • Watching on multiple devices | at the same time
  • Rewind TV | not to miss your favorite shows
  • Ad-free | for an uninterrupted viewing experience
  • Parental control| so your kids can enjoy a safe entertainment experience
  • Cancel anytime without restrictions

We offer different types of subscription plan depending on your location and payment method preference.

  • stc tv Home via telco operator– Currently, stc tv set-top box can be purchased through stc in KSA, Bahrain and Kuwait. This subscription will give you access to a set of benefits as per your contract with the telco operator.
  • stc tv subscription via website or mobile app– You can subscribe to stc tv from stctv.com website using supported payment methods or stc tv mobile apps using Apple in-app or Google pay transactions.

How to contact us?

  • Customers who are subscribed to stc tv Home through Landline Number or Baity Data Sim: Please contact stc Customer Care on 900.
  • Customers who are registered through Mobile Number or Email: If you have any questions or require assistance with stc tv, you can always reach us 24/7 through the online chat support on stctv.com.

You may also email us on the following address, and we will respond to you in the shortest time possible: support@stctv.com

How can I subscribe to stc tv?

If your mobile package is stc Mofawtar 4, 4+, Max or you are Tamayouz Customer; you may simply subscribe by signing in with your mobile number on stc tv app, or you may subscribe from web from here.

Other customers who have a Saudi mobile number, you may subscribe to the free offer on Lite Tier until the end of June 2024 by simply signing in with your mobile number on stc tv app "using the button sign in or avail the offer", or from web by entering your Saudi mobile number in this link and click on “avail the free offer”.

 

For paid subscriptions, you can subscribe to stc tv through a payment method of your choice and as per your country.

Payment method

How to subscribe

stc KSA mobile payment

Just click here to choose your subscription plan and complete the steps to register with stc tv.

stc Bahrain mobile payment

Just click here to choose your subscription plan and complete the steps to register with stc tv.

stc Kuwait mobile payment

Just click here to choose your subscription plan and complete the steps to register with stc tv.

Credit card

Just click here to choose your subscription plan and complete the steps to register with stc tv.

Google Pay

Subscribe to stc tv using Google Pay and enjoy free trial.

To start your free trial,

First, install stc tv app on your android mobile device.

Now open the app and tap Join free.

Then enter your Google account email address, choose a password and tap Subscribe Now.

You will see a screen displaying subscription details from Google Play.

Tap Subscribe to continue.

Enter the password of your Google account.

After successfully authenticating your payment with Google, you are done!

Apple in-app purchase

Subscribe to stc tv using Apple in-app purchase and enjoy free trial.

To start your free trial,

First, install stc tv app on your iOS mobile device.

Now open the app and click on “Sign up”.

Then enter your email address, choose a password and tap

Subscribe Now.

Tap Subscribe with iTunes.

You will see a pop-up screen describing Subscription terms. Tap Continue.

Tap OK to confirm subscription.

Now sign in with your credentials to start watching non-stop entertainment.

How much does stc tv subscription cost?

Based on your payment method, you can be entitled to a free trial period. At the end of the trial period, you will be charged unless you’ve cancelled the subscription.

 

 Payment method

Package

Free trial*

 Subscription amount**

 stc KSA Mobile payment

Monthly

7 days free trial

Lite - 15 SAR

Classic - 25 SAR

Premium - 60 SAR

 

Price includes VAT

stc Mofawtar 4 and Max Mobile Number

Monthly

 -

 

Lite - Free

Classic - 10 SAR

Premium - 45 SAR

 

Price includes VAT

 stc Bahrain Mobile payment

Monthly

 7 days free trial

 

Lite - 2 BDH

Classic - 3 BDH

Premium - 6 BDH

 stc Kuwait Mobile payment

Monthly

7 days free trial

Lite - 1.20 KWD

Classic - 2.50 KWD

Premium - 4.80 KWD

 Apple in-app purchase

Monthly

 7 days free trial

7.99 USD

 Google Pay

Monthly

 7 days free trial

7.99 USD

Credit card KSA

Monthly

 7 days free trial

 

Lite - 20 SAR

Classic - 40 SAR

Premium - 60 SAR

Credit Card Bahrain

Monthly

7 days free trial

 

Lite - 4.8 USD

Classic - 9.6 USD

Premium - 14.4 USD

Credit card Kuwait

Monthly

7 days free trial

 

Lite - 4.8 USD

Classic - 9.6 USD

Premium - 14.4 USD

*Free trial period may vary based on the selected promotion, plan, and payment method.

**The price may vary based on the selected promotional offers, country, Payment methods or VAT where applicable.

What payment methods does stc tv support?

We currently support the following payment methods:

  • stc KSA mobile payment
  • stc Kuwait mobile payment
  • stc Bahrain mobile payment
  • Apple in-app purchase
  • Google Pay
  • Huawei Pay
  • All major credit cards

Jawwy TV & stc tv

Jawwy TV is now stc tv in The Kingdom of Saudi Arabia, Kuwait, and Bahrain.

You can still enjoy streaming while using your current account details.


This includes those who have previously subscribed to Jawwy TV using the following payment methods:

  • stc KSA mobile number
  • stc Bahrain mobile number
  • stc Kuwait mobile number
  • Apple in-app purchase
  • Google Pay
  • Gift Vouchers
  • Credit cards from Kingdom of Saudi Arabia, Kuwait Bahrain

If you are residing outside of Saudi Arabia, Kuwait or Bahrain, please download the new version of Jawwy TV ‘Jawwy TV MENA’, and use the same account details to log in

This includes those who have previously subscribed to Jawwy TV using the following payment methods:

  • Vodafone(Egypt) mobile payment
  • Orange(Egypt) mobile payment
  • Etisalat (Egypt) mobile payment
  • WE (Egypt) mobile payment
  • Etisalat (UAE) mobile payment
  • Umniah (Jordan) mobile payment
  • Orange (Jordan) mobile payment
  • Zain (Jordan) mobile payment
  • Zain (Iraq) mobile payment
  • Omantel (Oman) mobile payment
  • Ooredoo (Oman) mobile payment
  • Orange (Tunisia) mobile payment
  • Apple In-App Purchase using Jawwy TV MENA app
  • Google Pay using Jawwy TV MENA app
  • All major credit cards from MENA countries except Kingdom of Saudi Arabia, Bahrain, Kuwait

How can I unsubscribe from stc tv?

As we support different payment methods, the cancellation process varies from one payment method to another.

 

Payment Method

Package

Instructions

stc KSA  mobile payment

Monthly

Please send a blank SMS to 811118 and follow the instructions provided in the SMS from stc to cancel your stc tv service.

Or

Please sign in and cancel your subscription from My Account.

stc Kuwait mobile payment

Monthly

Please send U1 by SMS to the shortcode 50644.

or

Please sign in and cancel your subscription from My Account.

stc Bahrain Mobile payment

Monthly

Please send U1 by SMS to the shortcode 98875.

or

Please sign in and cancel your subscription from My Account.

Credit Card

Monthly

Please sign in and cancel your subscription from My Account.

Apple In-App Payment

Monthly

You can cancel your subscription through your iTunes account settings.

Google Pay

Monthly

You can cancel your subscription through your Google account settings.

What are the plans available on stc tv?

stc tv offers three different subscription plans to meet customers’ needs. The plan you choose determine the features available to you. All of the plans give you unlimited access to the best movies, TV shows and Live TV channels. These subscription plans are available to only the following payment methods: stc KSA mobile payment, stc Bahrain mobile payment, stc Kuwait mobile payment, and credit card. If you have subscribed to stc tv using your stc Mofawtar 4 and Max mobile number, you may easily upgrade to Classic or Premium subscription plans by signing into your account on our website.

Check out the features available on each plan:

Lite

Get up to HD video quality

Access and watch stc tv on 4 devices

Enjoy Rewind TV for up to 14 days

Watch on 1 device simultaneously

Classic

Get up to FHD video quality

Access on 4 devices

Enjoy Rewind TV for up to 14 days

Watch on 2 devices simultaneously

Cast to TV feature

Downloads feature on mobile device

Premium

Get up to 4K UHD video quality on devices with 4K support

Access on 8 devices

Enjoy Rewind TV for up to 14 days

Watch on 4 devices simultaneously

Cast to TV feature

Downloads feature on mobile device

 

 

How do I re-subscribe ?

Please check the payment method you have used for stc tv subscription and follow the steps to re-subscribe.

stc KSA mobile bill

If you wish to use the same stc mobile number to re-subscribe :

  • Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe  button.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.

If you wish to re-subscribe  with a new stc mobile number:

  • Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe  button.
  • Then click Change Mobile Number and enter the new mobile number. Click Save and then Continue to receive PIN code on the new number
  • Enter the PIN Code on the screen to complete resubscription..

stc Bahrain mobile bill

  • Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe  button.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.

stc Kuwait mobile bill

  • Just sign into stctv.com using your existing account credentials. Then click re-subscribe  button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN code on the screen to complete resubscription.

Credit Card

  • Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe  button.
  • Use the same or new credit card to re-subscribe .

Apple in-app purchase

You can easily re-subscribe  to stc tv by going your iTunes account and Manage Your Subscriptions. Now sign into stc tv app with your existing account credentials and enjoy non-stop entertainment.

Google Play

Sign into your Google account, which you have used for In-App payment and go to My subscriptions and Restore stc tv. Now sign into stc tv app with your existing account credentials and enjoy non-stop entertainment.

How to subscribe to stc tv by redeeming a gift card?

Have a stc tv gift card? You can redeem the gift by following the below steps.

  • Go to https://stctv.com/en/redeem
  • Enter the code from the gift card correctly on this page.
  • Select “Redeem your gift card” button
  • Enter your mobile number or email address to create a new account.
  • Once you are successfully subscribed, you will see a confirmation screen.

*Your gift card gives you access to a specific subscription plan and validity. To check these details any time, please sign into stctv.com and from the home page go to the top-right of the screen and select your profile icon to display the menu. Please select “My Account” to check your subscription expiry date and payment method.

How to redeem Voucher code?

How to redeem Voucher code – step by step:

  • Go to https://stctv.com/en/redeem
  • Enter Voucher code correctly on this page.
  • Select preferred Tier.
  • Enter your mobile number or email address to create a new account.
  • Select preferred method of payment.
  • Voucher code filed is pre-populated.
  • Once you are successfully subscribed, you will see a confirmation screen.

What devices does stc tv support?

You can access stc tv on number of devices as per your subscription plan. stc tv is available to watch on mobile devices, tablets, Browsers, smart TVs, the new stc tv Android-based set-top box and also the stc tv Home set-top box.

Watch stc tv on:

Device 

Minimum OS requirement 

Mobile 

Android 

Android smart phones and tablets - Android 5 and above 

iOS 

Smart phones and tablets – OS 11.3 and above 

Huawei 

Android 5 OS and above (Android SDK 21 and above) 

Web 

Chrome 

Latest web browser version (Recommended) 

Safari 

Latest web browser version (Recommended) 

Firefox 

Latest web browser version (Recommended) 

Edge 

Latest web browser version (Recommended) 

Big Screens 

Android TV 

Android 8 OS and above 

Samsung 

2018 and onwards models with Tizen OS 

LG 

2018 and onwards models with WebOs 4.0 and above 

Apple TV 

12.0 and above 

Fire TV 

Fire OS 6 and above 

XBOX 

Xbox One and above 

Foxxum 

TORNADO 2021 NT72671D / US1500 

TOSHIBA 

TOSHIBA 2018 5659 
TOSHIBA 2018 6586 

HUAWEI TV 

Harmony OS - 2.0 and above 

Skyworth STB 

Android 10 OS 

Arris STB 

Linux 3.x/4.x 

How to upgrade or downgrade subscription plan?

To upgrade or downgrade from your current subscription plan, please perform the following steps:

  • Sign into stctv.com, and from the home page go to the top-right of the screen and select your profile icon to display the menu
  • Now go to My Account section and click Change Plan.
  • If you are upgrading to a higher plan, your new plan will be activated at the same time and you’ll be charged pro-rated
  • If you are opting for downgrade, your new plan will come into effect after the end of your current billing period. You will be charged as per the new plan at the end of the billing period.

Where is stc tv available for watching?

As a customer, you can watch content on stc tv in the following countries: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Saudi Arabia, Somalia, Sudan, Tunisia, United Arab Emirates, and Yemen.

You can subscribe to stc tv in the following countries only: Saudi Arabia, Bahrain and Kuwait

Please note that content available on stc tv may vary by location due to content rights restrictions and may change from time to time.

I have another gift card. How can I use it?

If your account has been created using a gift card and is active:

You can easily extend the expiry date of your active gift card subscription by using another gift card with the same subscription plan. For example, if you have subscribed to stc tv using gift card of “Classic subscription plan”, then you may redeem another gift card that has the same subscription plan and extend your subscription expiry.

To do so, please follow the below steps.

  • Please sign into stctv.com using your account credentials.
  • From home screen, go to your profile’s icon on the top-right.
  • Select "My account " from the menu
  • On the bottom of this page, you will a see an "Enter a gift code"
  • Enter the new gift cards’ code and click “Redeem your gift card”.
  • You will get a confirmation message, informing you that code has been applied.
  • Refresh the page and check “Subscription Details” section to see the new expiry date.

If your account has been created using a gift card and is not active:

If your account which was created using a gift card has already expired and you wish to renew your subscription, please follow the below steps:

  • Please sign into stctv.com using your account credentials.
  • From home screen, go to your profile’s icon on the top-right to display the menu.
  • Select "My account " from the menu
  • On the bottom of this page, you will a see an "Enter a gift code"
  • Enter the code from the new gift card and click “Redeem your gift card”.
  • You will get a confirmation message, informing you that code has been applied.
  • Please refresh the page and check “Subscription Details”

If you already have a stc tv account using another payment method and wish to redeem a gift card:

Currently we do not support redeeming a gift card on an account created with another payment method. However, you can create a new account and redeem your gift card.

  • To create a new account using gift card:
  • Enter your new code here.
  • Use another email address or mobile number and password to create a new account.

When is my subscription using gift card expiring?

When you subscribe to stc tv using gift card and create your account, you see your subscription details on the website. We will also you send an email or SMS on your login ID to remind you that your subscription is about to expire. To check these details any time, please sign into stctv.com and from the home page go to the top-right of the screen and select your profile icon to display the menu. Please select “My Account” to check your subscription expiry date and payment method.

What is Discovery+ and where can I find Discovery+ content in one place?

Discovery+ is real-life entertainment content that includes originals, exclusives, nature documentaries, lifestyle shows and more.

You may access all Discovery+ content from the “Discover More” section.

What is Fight Sports add-on? How to get Fight Sports on my stc tv subscription?

Fight Sports is your 24/7 destination for all combat sports entertainment. With this add-on, you can watch some of the world's biggest combat sports featuring top names from the world of boxing, kickboxing, and MMA.

Currently, Fight Sports add-on is available for only select payment methods. Please see the table below for Price and trial period details.

Fight Sports add-on is supported on following payment methods

Price/month

 

Free Trial

stc KSA mobile number

23 SAR

Price includes VAT

stc Kuwait mobile number

 

1.670 KWD (+ VAT if applicable)

stc Bahrain mobile number

2 BHD (+ VAT if applicable)

Credit Card

5.33 USD (+ VAT if applicable)

How to get Fight Sports if you haven’t subscribed to stc tv yet:

  • Go here to create your account.
  • Choose your payment method.
  • Choose both stc tv and Fight Sports. Please note that there’s no free trial period available for the add-on. So, you’ll be charged a prorated price immediately once add-on subscription is successful.
  • Confirm your subscription. Now sign into stc tv app and enjoy Fight Sports.

How to get Fight Sports if you are already a stc tv subscriber:

  • Sign into our stc tv website using your account details.
  • From home screen, click on the profile icon on the top right.
  • Go to My account section and locate Fight Sports add-on.
  • Tap Add and confirm the subscription.

How to unsubscribe from Fight Sports add-on?

As we support different payment methods, the cancellation process varies from one payment method to another.

Payment methods

How to unsubscribe

stc KSA mobile number

  • Sign into stc tv website using your account details.

·       From home screen, go to your profile’s icon on the top-right.

·       Select "My account " from the menu

  • Locate Fight Sports add-on
  • Click Cancel to cancel the subscription.

stc Kuwait mobile number

 

Please send U 2 by SMS to the shortcode 50644.

stc Bahrain mobile number

Please send U 2 by SMS to the shortcode 98875.

Credit card

  • Sign into stc tv website using your account details.
  • Go to My Account section
  • Locate Fight Sports add-on
  • Click Cancel to cancel the subscription.

 

How can I subscribe/unsubscribe to the joint offer of stc tv + Shahid VIP and Sports on Shahid VIP on a discounted price?

This offer is applicable through stc mobile number subscription and for Classic & Premium Tiers only.

New users:

  • For stc tv Classic + Shahid VIP:
    • To subscribe: Please send the keyword 4 to 811118 to activate the offer (43 SAR / month) 
    • To unsubscribe: Please send U 4 to 811118
  • For stc tv Classic + Sports on Shahid VIP:
    • To subscribe: Please send the keyword 5 to 811118 to activate the offer (66 SAR / month)
    • To unsubscribe: Please send U 5 to 811118
  • For stc tv Premium + Shahid VIP:
    • To subscribe: Please send the keyword 6 to 811118 to activate the offer (69 SAR / month) 
    • To unsubscribe: Please send U 6 to 811118
  • For stc tv Premium + Sports on Shahid VIP:
    • To subscribe: Please send the keyword 7 to 811118 to activate the offer (94 SAR / month) 
    • To unsubscribe: Please send U 7 to 811118
  • Prices above include VAT

Existing stc tv users (not on joint offer):

To get this offer, you must cancel your active subscription and wait until the end of your active subscription period. Then subscribe to the offer as per the steps above in the “new users” section

How to unsubscribe from Shahid VIP and Sports on Shahid VIP add-on?

Cancelling Shahid VIP: 

  • You can unsubscribe Shahid VIP add-on from “subscriptions” under “my Account” when you’re logged in your account. 
  • Or you can simply send the unsubscription keyword U SH by SMS to 811118*

*if you have Sports on Shahid VIP, this keyword will cancel the whole Shahid add-ons including Sports.

Cancelling Sports only on Shahid VIP:

  • You can unsubscribe to Sports on Shahid VIP add-on from “subscriptions” under “my Account” when you’re logged in your account. 

Or you can simply send the unsubscription keyword U SS by SMS to 811118  

How to cast content from stc tv to your Chromecast-enabled device?

Before you begin casting, please make sure that you have the latest version of stc tv app. Now that you’re ready to go, let’s get started:


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                        Title in Arabic
                
                                                                                                                    
                                                                                    
                        
                
        English content
        
            <p>Before you begin casting, please make sure that you have the latest version of stc tv app. Now that you&rsquo;re ready to go, let&rsquo;s get started:</p>

    <ul>
        <li>Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.</li>
        <li>Open stc tv app.</li>
        <li>Tap the Cast button&nbsp; &nbsp;on the top right corner of any screen.</li>
        <li>Now select the device you&#39;d like to cast to.</li>
        <li>When you&#39;re connected, the Cast button will change color , letting you know you&#39;re connected.</li>
        <li>Now play any movie or episode on the app and watch it on the bigger screen.</li>
    </ul>

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        Arabic content
        
            <p>قبل البدء في نقل المشاهدة (كاستيغ)، يجب التأكد من تحميل أحدث نسخة لتطبيق stc tv &nbsp;على جهازك المحمول، واتباع الخطوات التالية:</p>

    <ul>
        <li>تأكد من شبك جوّالك بالإنترنت باستخدام نفس شبكة الواي-فاي المستخدمة مع جهاز كروم-كاست أو تلفزيونك المدعّم بتقنية كروم-كاست.</li>
        <li>افتح تطبيقstc tv</li>
        <li>اضغط على زر كاستينغ، الموجود في الركن العلوي الأيسر في أي شاشة للتطبيق.</li>
        <li>الآن، اختر الجهاز الذي ترغب بإرسال الصورة إلى شاشته.</li>
        <li>عند الاتصال، سيتغير لون زر كاستيغ &nbsp;، كدليل على إتمام الاتصال بنجاح.</li>
        <li>الآن، يمكنك تشغيل أي فيلم أو حلقة من خلال التطبيق، ليتم عرضها على الشاشة الكبيرة.</li>
    </ul>

    <p>لإيقاف البث، يمكنك الضغط على زر كاستينغ واختيار وقف الكاستينغ أو قطع الاتصال.</p>Rich Text Editor, meta-support_page_item_collapse--20--content--ar--3أشرطة أدوات المحررالحافظة/الرجوع قص Keyboard shortcut Ctrl+X نسخ Keyboard shortcut Ctrl+C لصق Keyboard shortcut Ctrl+V لصق كنص بسيط Keyboard shortcut Ctrl+Shift+V لصق من وورد تراجع Keyboard shortcut Ctrl+Z إعادة Keyboard shortcut Ctrl+Yتحرير تدقيق إملائي أثناء الكتابةروابط رابط Keyboard shortcut Ctrl+K إزالة رابط إشارة مرجعيةإدراج صورة جدول خط فاصل إدراج  حرف خاصأدوات تكبيرمستند المصدرنمط بسيط عريض Keyboard shortcut Ctrl+B مائل Keyboard shortcut Ctrl+I تسطير Keyboard shortcut Ctrl+U يتوسطه خط منخفض مرتفع إزالة التنسيقاتفقرة ادخال/حذف تعداد رقمي ادخال/حذف تعداد نقطي إنقاص المسافة البادئة زيادة المسافة البادئة اقتباسأنماطأنماطأنماطتنسيقتنسيقabout عن CKEditorإضغط على ALT + 0 للحصول على المساعدة.◢مسار العنصر 
        

            


                            

    Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
  • Open stc tv app.
  • Tap the Cast button   on the top right corner of any screen.
  • Now select the device you'd like to cast to.
  • When you're connected, the Cast button will change color , letting you know you're connected.
  • Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Disconnect.

Is Cast to TV feature available on my subscription plan?

Please sign into stctv.com and check your subscription details on My Account section to know your subscription plan. If your plan is Lite, then you will not have access to Cast to TV feature.

Downloads on stc tv mobile app

Downloading content for offline viewing is available on stc tv iOS and Android mobile app. You can download your favorite movies and TV shows and watch them later, even without access to Internet. To identify what is downloadable, just look for the Download button next to the video.

Which content can I download?

There are hundreds of videos available for download on stc tv.

To download:

  1. Select the movie or show you’d like to download.
  2. Movies that are available for download have a download button in the details page. In case of series, the download button can be seen after tapping the expand icon next to the episode.
  3. Tap Download to begin the download.
  4. Once your download is complete, go to Downloads section from the menu and start watching.

* Please note that download availability varies from title to title. If the download button is not available on the details page, it means the content cannot be downloaded due to contractual agreement with the content partner.

On which devices can I download content on mobile app?

Downloads feature is supported on all iOS mobile and tablet devices with iOS 11.3 or later. Similarly, mobile and tablet Android devices of OS 5 and up are supported.

How long do my downloads remain stored in my device?

Once a title is downloaded, it will remain in the Downloads section of your device for the next 30 days. Please keep in mind that you can watch all the videos you’ve downloaded on that specific device, regardless of the Profile used to download.

Are there any download limits?

You can have up to 100 downloads in your account at a time. These limits are set at the account level, not per profile or device. You’ll have access to your downloads for 30 days, unless the episode or movie expires from stc tv before that. If a download expires before you’ve watched it, you may be able to renew it.

How to renew expired download?
If some of your downloaded videos have expired, you can just tap Renew download and then choose from options available.

Are downloaded content safe for family viewing?

Parental control level on the profile applies also to the downloaded videos. Yes, you can easily make downloaded content safe for family viewing by setting an appropriate parental control level on the profile and using profile lock.

How to delete downloads?

If you’ve reached the maximum number of downloads or run out of space, you can delete some of your downloads to make room for new ones.

To delete some downloads:

  • Go to Downloads from the menu.
  • Tap edit icon at the top of the screen.
  • Tap cross icon to remove the downloads you want to delete.

To delete all downloads:

  • Go to Settings and then Downloads.
  • Tap Delete all downloads to delete all downloads at one go from your device.

Is Downloads/Offline viewing feature available on my subscription plan?

Please sign into stctv.com and subscription details on My Account section to know your subscription plan. If your plan is Lite, then you will not have access to Downloads/offline viewing feature.

How to create, edit or switch user profiles on stc tv?

User profiles provide more personalized viewing experience for you and rest of your family. If you share your stc tv account with your family or friends, then you may create separate profiles to keep track of Watchlist, resume watching program where you left off and channel favorites. You can also secure profiles with profile lock. Create up to 5 profiles for one account.

Creating Profiles

The primary profile for your account is automatically created as default profile.

*Please note that default profile cannot be deleted. You cannot use ‘default’ as a profile name for any of other profiles.

stctv.com

  1. Hover on the Profile icon (indicated by an alphabet) on the top-right left of the screen.
  2. Click Manage Profiles or Profile Settings.
  3. Click Add Profile to create a new profile.
  4. Add the following details to the new profile
  • Profile Name – Enter a name.
  • Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.
  • Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available
  • Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available
  • Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.
  • Parental Control Level – This option applies the selected parental control setting on this profile.
  • You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)
  1. Click Save to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Mobile apps

  1. On ‘Who’s watching?’ screen, tap Add Profile. If you are on the app home screen, tap the burger icon on top-left corner of the home screen and tap on the profile icon (indicated by an alphabet). Then tap Add Profile on ‘Who’s watching? screen.
  2. Add the following details to the new profile
  • Profile Name – Enter a name.
  • Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.
  • Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available.
  • Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available.
  • Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.
  • Parental Control Level – This option applies the selected parental control setting on this profile.
  • You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content).
  1. Click Save/Done to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Editing or Deleting Profiles

stctv.com

  1. Hover on the Profile icon (indicated by an alphabet) on the top-left corner of the screen.
  2. Click Manage Profiles or Profile Settings.
  3. Click Edit on the profile you want to edit to update your profile settings.
  4. Enter account password if the selected profile is locked.
  5. Click Save to apply changes.

 On Edit Profile screen, click Delete Profile to delete the profile. Confirm deletion.

 Please note that the profile which is currently active cannot be deleted.

Mobile apps

  1. On ‘Who’s watching?’ screen, tap Edit on the profile you want to edit. If you are on the app home screen, tap the burger icon on the top-left corner of the home screen and tap on the profile icon (indicated by an alphabet).
  2. Tap Edit.
  3. Go to the profile you want to update, and tap Edit on the profile icon.
  4. Enter account password if the selected profile is locked.
  5. Makes changes on the profile and tap Save to apply changes.

On Edit Profile screen, tap Delete to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Switching Profiles

stctv.com

  1. Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
  2. Click the profile you want to access.
  3. Enter account password if the selected profile is locked.

Mobile apps

  1. Tap the burger icon on the top-left corner of the home screen.
  2. Tap the profile icon.
  3. Select the profile you want to access.
  4. Enter account password if the selected profile is locked.

How to cast to Apple TV using Airplay casting feature?

To cast stc tv from an iOS mobile device to your Apple TV, first make sure that both the devices are on the same network.

  • Tap the Airplay cast button   on the top-right corner of the stc tv screen.
  • Now select your Apple TV from Connect to a Device screen.

Once connected, play any movie or episode on the app and watch it on the bigger screen.

How can I change my registered email address?

In case you have mis-typed your email address while completing the registration process, you can provide us with the correct email address and we will correct it on your behalf upon your request. Please note that your registered mobile number will remain the same and no changes to your subscription will be made.

Can I get my subscription cancelled by contacting stc tv support team?

Unfortunately, our support team cannot cancel your subscription on your behalf. The only way possible is as shown in the FAQs under "How can I unsubscribe?". In case you are not able to find this information, our support team will be happy to take you through it.

Why am I getting an error with my credit card payment?

The credit card payment failure could happen for a variety of reasons that are determined by cardholder’s bank. Before entering your card details, please check:

  •  If your card is active and hasn’t expired
  • If you have entered CVV correctly (code on the reverse on your card)
  •  If your card issuing bank allows your type of card to make online transactions.

If you are still facing issues with your card after checking the above points, then you may opt to enter another card details, or select another payment option. Please contact support@stctv.com or Live Chat with one of our representatives on our website if the issue persists.

I am facing “You have reached the maximum number of devices allowed on your account” error while trying to sign in. What should I do?

Your stc tv subscription comes with multiple device access depending on your subscription plan.

Mobile app - If you are trying to sign into mobile app and see this error on "My devices" screen, please delete one of the listed devices. As soon you delete a device, you will be automatically signed in.

Website: Please close the “maximum devices reached” error message and check "My Device" section. Delete a device by clicking the button next to the device, the page will automatically refresh after that and you will be automatically signed in.

Set-top box or Smart TV app – If you are trying to sign into TV application and see this error, please choose “Delete Device”. You will be directed to “My device” screen where you can delete any of the listed devices.

*Please note that you can delete a device after 30 days of use.

How to delete a registered device from my account?

To delete a device from your account from the web browser:

  1. Sign into your account here.
  2. Go to Profile Settings and then My Devices.
  3. Click Manage and click the cross next to the device you want to delete.
  4. Click Save to apply your changes.

To delete a device from your account from an iOS and Android mobile app:

  1. Sign into your stc tv app on your mobile device.
  2. Go to More > My Account and My devices.

How to reset or update account password?

Resetting password on Web "stctv.com"

  • On the sign-in screen, enter your login ID (phone or Email), then click "next".
  • Click Forgot Password.
  • Enter your phone or Email associated with the account. (For mobile subscribers, please enter your mobile number starting with the country code and without zeros).
  • You will receive a PIN Code on your mobile number or email address.
  • Enter the PIN Code on the screen to complete verification.
  • Set up a new password and click Continue to sign in with the new password.

Resetting password on mobile apps

  • On the sign-in screen, enter your login ID (phone or Email), then click "next".
  • On the sign-in screen, tap Reset Password.
  • You will receive a PIN Code on your email address or mobile number.
  • Enter the PIN Code on the mobile app screen and tap Confirm to sign in.
  • You will receive an email or SMS notification with the new password. Please keep in mind to use the new password for the subsequent sign-ins or assign your own password by following these steps:
    • Tap More on bottom right of the screen
    • Now go to My Account
    • Tap Change Password
    • Enter current password
    • Choose a new password and enter it again to confirm
    • Tap Save Changes to update the password

Customers who are subscribed to stc tv Home through Landline Number and would like to reset their PIN; Please contact stc Customer Care on 900 to assist you.

What happens when my subscription payment through credit card is not successful?

In the event that a transaction error has occurred while processing your credit card payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

How can I update or switch my payment method?

Please log in to your account from the web browser www.stctv.com , then go to: My Account > under the “Payment Method” section > click on “switch”

The "Change Payment Method" menu will appear > choose to switch to Credit Card or mobile number.

You can switch your payment method:

From To

CC

DCB

DCB

CC

GIFT CARD

GIFT CARD

DCB

CC

DCB

CC

DCB

CC

If the change is made from Credit Card to mobile number or from mobile number to Credit Card, you can log in later using any of your credentials the Email and Mobile Number.

 

I am Mofawtar 4, 4+, Max or Tamayouz customer and I am eligible for free stc tv as part of my package benefits. I have subscribed to stc tv previously but I am getting now renewal failure when trying to access my account. How to resolve?

Stc tv subscription requires direct payment feature to be enabled even if you are entitled for free subscription. No fees will be deducted from you if you enabled the direct payment.

to renew your subscription, please follow the below instructions in order:

1- Make sure the direct payment is active

· Login mystc app with your mobile number

· Then select “More”

· Then “payment management”

· Then choose direct carrier payment

· Activate stc tv option

 

2- Send sms with code: a 21 to 800444 to unbar your content service subscriptions (please make sure there is space between a and 21)

 

3- Then unsubscribe from your current stc tv subscription: If you are subscribed to lite tier please send U JL to 811118, classic tier please send U JC to 811118, premium tier please send U JP to 811118

 

4- Then reactivate your subscription by sending SMS shortcode

· Lite tier send JL to 811118 (free for M4, 4+, Max and Tamayouz Gold)

· Classic tier send JC to 811118 (free for Tamayouz Platinum)

· Premium tier send JP to 811118 (free for Tamayouz Diamond)

I am Mofawtar 4, 4+, Max or Tamayouz customer and I am eligible for free stc tv as part of my package benefits. I tried to subscribe to stc tv but it wasn’t successful. How to resolve?

Stc tv subscription requires direct payment feature to be enabled even if you are entitled for free subscription. No fees will be deducted from you if you enabled the direct payment.

To ensure that your Direct Payment is active please follow these steps:

· Login mystc app with your mobile number

· Then select “More”

· Then “payment management”

· Then choose direct carrier payment

· Activate stc tv option

 

After that you can activate the subscription by downloading stc tv app on your smart phone and signing in with your mobile number,

Or by sending SMS shortcode:

· Lite tier send JL to 811118 (free for M4, 4+, Max and Tamayouz Gold)

· Classic tier send JC to 811118 (free for Tamayouz Platinum)

· Premium tier send JP to 811118 (free for Tamayouz Diamond)

How do I set up a “Parental Pin” for kids’ profile?

Go to the profiles page and click on (Kid's profile).

A page will appear that requires you to set up the parental control code for the first time.

Set up your parental code and press (Set up Parental Pin) to set the code.

* If you wish to exit the (Kids profile), you should click on “Exit Kids”, and you will be required to enter the (Parental Pin).

What do I do if I forgot the “Parental Pin”?

When you click on “Exit Kids” and the Parental Pin is required, you may click on (Forgot Pin Code?), and you will be asked to enter the password for your account in order to be able to reset a new code.

* In the event that you do not know the password for your account, you can click on (Reset Password) option from the same page and follow the steps shown, or contact technical support.

How do I rent movies?

App users who subscribe to stc tv through stc mobile number can rent movies easily.

If you would like to rent a movie that you’ve seen on the mobile/Smart TV app, you can rent movies by signing in www.stctv.com from the browser, and the rented movie will appear to you in the app after completing the following steps:

  • After signing in to your account on the webpage: www.stctv.com, you may go to the “Movies store” and choose the movie you’d like to rent
  • Click on the 3 dots icon on the Movie poster and you will have a preview on the movie details and rent price
  • Click on “Rent Now”
  • You will receive an OTP by SMS to confirm the transaction
  • Enter the OTP on the browser and click “Pay”
  • A page will appear to start watching and you will also find the movie on any device that supports the app.

* The rented movie can be watched several times during the rent period which is between 48 Hours to 72 Hours depending on the movie.

* Your rented movies are stored in your profile watch list for easy access at any time.

* You can rent the movie using your Qitaf points:

1- Choose any number that has a Qitaf membership and not necessarily the same mobile number as the subscriber in the account, and a text message with a Qitaf code will be sent to the entered mobile number.

2- You may choose the amount to be redeemed from Qitaf, where you can pay full amount with Qitaf if the balance allows, or pay partially with Qitaf and complete the rest with the mobile bill.

I have a VIP from Shahid add-on through stc tv, how can I upgrade it to Sports?

You may upgrade your subscription to Shahid add-ons from VIP to Sports through one of the following:

1- Send SMS with the code “SS” to 811118

OR 2- Sign in to your account from web: www.stctv.com, then go to “my account” and click on “add” for Sports on Shahid Add-on, you will then receive an OTP on your mobile number to complete the upgrade