Frequently Asked Questions

What is stc tv?

How to contact us?

How can I subscribe to stc tv?

You can subscribe to stc tv through a payment method of your choice and as per your country.

Payment method	How to subscribe
stc KSA mobile payment	Just click here to choose your subscription plan and complete the steps to register with stc tv. *Learn more about stc tv subscription plans here:
stc Bahrain mobile payment	Just click here to choose your subscription plan and complete the steps to register with stc tv.
stc Kuwait mobile payment	Just click here to choose your subscription plan and complete the steps to register with stc tv.
Credit card	Just click here to choose your subscription plan and complete the steps to register with stc tv.
Google Pay	Subscribe to stc tv using Google Pay and enjoy 7 days free. To start your 7-day free trial, First, install stc tv app on your android mobile device. Now open the app and tap Join free for 7 days. Then enter your Google account email address, choose a password and tap Subscribe Now. You will see a screen displaying subscription details from Google Play. Tap Subscribe to continue. Enter the password of your Google account. After successfully authenticating your payment with Google, you are done! Now sign in with your credentials to start watching non-stop entertainment.
Apple in-app purchase	Subscribe to stc tv using Apple in-app purchase and enjoy free 7 days. To start your 7-day free trial, First, install stc tv app on your iOS mobile device. Now open the app and tap “Join free for 7 days”. Then enter your email address, choose a password and tap Subscribe Now. Tap Subscribe with iTunes. You will see a pop-up screen describing Subscription terms. Tap Continue. Tap OK to confirm subscription. Now sign in with your credentials to start watching non-stop entertainment.

How much does stc tv subscription cost?

What payment methods does stc tv support?

Jawwy TV & stc tv

How can I unsubscribe from stc tv?

What are the plans available on stc tv?

How do I re-subscribe ?

Please check the payment method you have used for stc tv subscription and follow the steps to re-subscribe.

stc KSA mobile bill	If you wish to use the same stc mobile number to re-subscribe : Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe button. Click Continue to receive a PIN code on your mobile number. Enter the PIN Code on the screen to complete resubscription. If you wish to re-subscribe with a new stc mobile number: Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe button. Then click Change Mobile Number and enter the new mobile number. Click Save and then Continue to receive PIN code on the new number Enter the PIN Code on the screen to complete resubscription..
stc Bahrain mobile bill	Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe button. Click Continue to receive a PIN code on your mobile number. Enter the PIN Code on the screen to complete resubscription.
stc Kuwait mobile bill	Just sign into stctv.com using your existing account credentials. Then click re-subscribe button on the top-right corner of the screen. Click Continue to receive a PIN code on your mobile number. Enter the PIN code on the screen to complete resubscription.
Credit Card	Just sign into stctv.com using your existing account credentials. Then go to My Account and click re-subscribe button. Use the same or new credit card to re-subscribe .
Apple in-app purchase	You can easily re-subscribe to stc tv by going your iTunes account and Manage Your Subscriptions. Now sign into stc tv app with your existing account credentials and enjoy non-stop entertainment.
Google Play	Sign into your Google account, which you have used for In-App payment and go to My subscriptions and Restore stc tv. Now sign into stc tv app with your existing account credentials and enjoy non-stop entertainment.

How to subscribe to stc tv by redeeming a gift card?

How to redeem Voucher code?

What devices does stc tv support?

How to upgrade or downgrade subscription plan?

Where is stc tv available for watching?

I have another gift card. How can I use it?

If your account has been created using a gift card and is active:

You can easily extend the expiry date of your active gift card subscription by using another gift card with the same subscription plan. For example, if you have subscribed to stc tv using gift card of “Classic subscription plan”, then you may redeem another gift card that has the same subscription plan and extend your subscription expiry.

To do so, please follow the below steps.

Please sign into stctv.com using your account credentials.
From home screen, go to your profile’s icon on the top-right.
Select "My account " from the menu
On the bottom of this page, you will a see an "Enter a gift code"
Enter the new gift cards’ code and click “Redeem your gift card”.
You will get a confirmation message, informing you that code has been applied.
Refresh the page and check “Subscription Details” section to see the new expiry date.

If your account has been created using a gift card and is not active:

If your account which was created using a gift card has already expired and you wish to renew your subscription, please follow the below steps:

Please sign into stctv.com using your account credentials.
From home screen, go to your profile’s icon on the top-right to display the menu.
Select "My account " from the menu
On the bottom of this page, you will a see an "Enter a gift code"
Enter the code from the new gift card and click “Redeem your gift card”.
You will get a confirmation message, informing you that code has been applied.
Please refresh the page and check “Subscription Details”

If you already have a stc tv account using another payment method and wish to redeem a gift card:

Currently we do not support redeeming a gift card on an account created with another payment method. However, you can create a new account and redeem your gift card.

To create a new account using gift card:
Enter your new code here.
Use another email address or mobile number and password to create a new account.

When is my subscription using gift card expiring?

What is discovery+ add-on? How to get discovery+ on my stc tv subscription?

discovery+ is an add-on package with stc tv which gives you access to real-life entertainment content including originals, exclusives, nature documentaries, lifestyle shows and more – all in one place.

Currently, discovery+ add-on package is available for only selected payment methods and subscription plans. Please see the table below for price, subscription plan, and trial period details.

discovery+ add-on is supported on following payment methods	Trial period	Price/month
stc KSA mobile payment	-	Lite - 17.25 SAR/month Classic - 17.25 SAR/month Premium - included with stc tv subscription
stc Kuwait mobile payment	-	Lite - 1.15 KWD/month after trial period Classic - 1.15 KWD/month after trial period Premium - included with stc tv subscription
stc Bahrain mobile payment	-	Lite - 1.6 BHD/month after trial period Classic - 1.6 BHD/month after trial period Premium - included with stc tv subscription
Credit card KSA	-	Lite - 17.25 SAR/month Classic - 17.25 SAR/month Premium - included with stc tv subscription
Credit card Bahrain	-	Lite - 4.25 USD/month after trial period Classic - 4.25 USD/month after trial period Premium - included with stc tv subscription
Credit card Kuwait	-	Lite - 3.85 USD/month after trial period Classic - 3.85 USD/month after trial period Premium - included with stc tv subscription

If you haven’t yet subscribed to stc tv and wish to subscribe to stc tv and discovery+ together, please follow these steps:

Click , choose a subscription plan and available add-on of your choice.
Then enter your stc mobile number or email address and choose a password
Confirm your subscription and the add-ons you are selecting.
Complete the subscription.

Now enjoy your new stc tv subscription with the chosen add-on.

How to get discovery+ if you are already an stc tv subscriber:

Sign into our stc tv website using your account details.
From the home page go to the top-right of the screen and select your profile icon to display the menu
Go to My account section and locate discovery+ add-on. Please note that if your subscription is not eligible for add-on, you will not see discovery add-on details on My Account.
Click Add and confirm the subscription.

How to unsubscribe from discovery+ add-on?

What is Fight Sports add-on? How to get Fight Sports on my stc tv subscription?

How to unsubscribe from Fight Sports add-on?

How can I subscribe/unsubscribe to the joint offer of stc tv + Shahid VIP and Sports on Shahid VIP on a discounted price?

How to unsubscribe from Shahid VIP and Sports on Shahid VIP add-on?

How to cast content from stc tv to your Chromecast-enabled device?

Before you begin casting, please make sure that you have the latest version of stc tv app. Now that you’re ready to go, let’s get started:

Remove


Title in English






Title in Arabic





English content

Before you begin casting, please make sure that you have the latest version of stc tv app. Now that you’re ready to go, let’s get started:

<ul>
 <li>Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.</li>
 <li>Open stc tv app.</li>
 <li>Tap the Cast button   on the top right corner of any screen.</li>
 <li>Now select the device you'd like to cast to.</li>
 <li>When you're connected, the Cast button will change color , letting you know you're connected.</li>
 <li>Now play any movie or episode on the app and watch it on the bigger screen.</li>
</ul>

To stop casting, tap the Cast button and then tap Disconnect.Rich Text Editor, meta-support_page_item_collapse--20--content--en--2Editor toolbarsClipboard/Undo Cut Keyboard shortcut Ctrl+X Copy Keyboard shortcut Ctrl+C Paste Keyboard shortcut Ctrl+V Paste as plain text Keyboard shortcut Ctrl+Shift+V Paste from Word Undo Keyboard shortcut Ctrl+Z Redo Keyboard shortcut Ctrl+YEditing Spell Check As You TypeLinks Link Keyboard shortcut Ctrl+K Unlink AnchorInsert Image Table Insert Horizontal Line Insert Special CharacterTools MaximizeDocument SourceBasic Styles Bold Keyboard shortcut Ctrl+B Italic Keyboard shortcut Ctrl+I Underline Keyboard shortcut Ctrl+U Strikethrough Subscript Superscript Remove FormatParagraph Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Increase Indent Block QuoteStylesStylesStylesFormatFormatabout About CKEditor 4Press ALT 0 for help◢Elements path



Arabic content

قبل البدء في نقل المشاهدة (كاستيغ)، يجب التأكد من تحميل أحدث نسخة لتطبيق stc tv  على جهازك المحمول، واتباع الخطوات التالية:

<ul>
 <li>تأكد من شبك جوّالك بالإنترنت باستخدام نفس شبكة الواي-فاي المستخدمة مع جهاز كروم-كاست أو تلفزيونك المدعّم بتقنية كروم-كاست.</li>
 <li>افتح تطبيقstc tv</li>
 <li>اضغط على زر كاستينغ، الموجود في الركن العلوي الأيسر في أي شاشة للتطبيق.</li>
 <li>الآن، اختر الجهاز الذي ترغب بإرسال الصورة إلى شاشته.</li>
 <li>عند الاتصال، سيتغير لون زر كاستيغ  ، كدليل على إتمام الاتصال بنجاح.</li>
 <li>الآن، يمكنك تشغيل أي فيلم أو حلقة من خلال التطبيق، ليتم عرضها على الشاشة الكبيرة.</li>
</ul>

لإيقاف البث، يمكنك الضغط على زر كاستينغ واختيار وقف الكاستينغ أو قطع الاتصال.Rich Text Editor, meta-support_page_item_collapse--20--content--ar--3أشرطة أدوات المحررالحافظة/الرجوع قص Keyboard shortcut Ctrl+X نسخ Keyboard shortcut Ctrl+C لصق Keyboard shortcut Ctrl+V لصق كنص بسيط Keyboard shortcut Ctrl+Shift+V لصق من وورد تراجع Keyboard shortcut Ctrl+Z إعادة Keyboard shortcut Ctrl+Yتحرير تدقيق إملائي أثناء الكتابةروابط رابط Keyboard shortcut Ctrl+K إزالة رابط إشارة مرجعيةإدراج صورة جدول خط فاصل إدراج حرف خاصأدوات تكبيرمستند المصدرنمط بسيط عريض Keyboard shortcut Ctrl+B مائل Keyboard shortcut Ctrl+I تسطير Keyboard shortcut Ctrl+U يتوسطه خط منخفض مرتفع إزالة التنسيقاتفقرة ادخال/حذف تعداد رقمي ادخال/حذف تعداد نقطي إنقاص المسافة البادئة زيادة المسافة البادئة اقتباسأنماطأنماطأنماطتنسيقتنسيقabout عن CKEditorإضغط على ALT + 0 للحصول على المساعدة.◢مسار العنصر





Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
Open stc tv app.
Tap the Cast button on the top right corner of any screen.
Now select the device you'd like to cast to.
When you're connected, the Cast button will change color , letting you know you're connected.
Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Disconnect.

Is Cast to TV feature available on my subscription plan?

Downloads on stc tv mobile app

Downloading content for offline viewing is available on stc tv iOS and Android mobile app. You can download your favorite movies and TV shows and watch them later, even without access to Internet. To identify what is downloadable, just look for the Download button next to the video.

Which content can I download?

There are hundreds of videos available for download on stc tv.

To download:

Select the movie or show you’d like to download.
Movies that are available for download have a download button in the details page. In case of series, the download button can be seen after tapping the expand icon next to the episode.
Tap Download to begin the download.
Once your download is complete, go to Downloads section from the menu and start watching.

* Please note that download availability varies from title to title. If the download button is not available on the details page, it means the content cannot be downloaded due to contractual agreement with the content partner.

On which devices can I download content on mobile app?

Downloads feature is supported on all iOS mobile and tablet devices with iOS 11.3 or later. Similarly, mobile and tablet Android devices of OS 5 and up are supported.

How long do my downloads remain stored in my device?

Once a title is downloaded, it will remain in the Downloads section of your device for the next 30 days. Please keep in mind that you can watch all the videos you’ve downloaded on that specific device, regardless of the Profile used to download.

Are there any download limits?

You can have up to 100 downloads in your account at a time. These limits are set at the account level, not per profile or device. You’ll have access to your downloads for 30 days, unless the episode or movie expires from stc tv before that. If a download expires before you’ve watched it, you may be able to renew it.

How to renew expired download?
If some of your downloaded videos have expired, you can just tap Renew download and then choose from options available.

Are downloaded content safe for family viewing?

Parental control level on the profile applies also to the downloaded videos. Yes, you can easily make downloaded content safe for family viewing by setting an appropriate parental control level on the profile and using profile lock.

How to delete downloads?

If you’ve reached the maximum number of downloads or run out of space, you can delete some of your downloads to make room for new ones.

To delete some downloads:

Go to Downloads from the menu.
Tap edit icon at the top of the screen.
Tap cross icon to remove the downloads you want to delete.

To delete all downloads:

Go to Settings and then Downloads.
Tap Delete all downloads to delete all downloads at one go from your device.

Is Downloads/Offline viewing feature available on my subscription plan?

How to create, edit or switch user profiles on stc tv?

User profiles provide more personalized viewing experience for you and rest of your family. If you share your stc tv account with your family or friends, then you may create separate profiles to keep track of Watchlist, resume watching program where you left off and channel favorites. You can also secure profiles with profile lock. Create up to 5 profiles for one account.

Creating Profiles

The primary profile for your account is automatically created as default profile.

*Please note that default profile cannot be deleted. You cannot use ‘default’ as a profile name for any of other profiles.

stctv.com

Hover on the Profile icon (indicated by an alphabet) on the top-right left of the screen.
Click Manage Profiles or Profile Settings.
Click Add Profile to create a new profile.
Add the following details to the new profile

Profile Name – Enter a name.
Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.
Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available
Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available
Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.
Parental Control Level – This option applies the selected parental control setting on this profile.
You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)

Click Save to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Mobile apps

On ‘Who’s watching?’ screen, tap Add Profile. If you are on the app home screen, tap the burger icon on top-left corner of the home screen and tap on the profile icon (indicated by an alphabet). Then tap Add Profile on ‘Who’s watching? screen.
Add the following details to the new profile

Profile Name – Enter a name.
Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.
Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available.
Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available.
Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.
Parental Control Level – This option applies the selected parental control setting on this profile.
You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content).

Click Save/Done to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Editing or Deleting Profiles

stctv.com

Hover on the Profile icon (indicated by an alphabet) on the top-left corner of the screen.
Click Manage Profiles or Profile Settings.
Click Edit on the profile you want to edit to update your profile settings.
Enter account password if the selected profile is locked.
Click Save to apply changes.

On Edit Profile screen, click Delete Profile to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Mobile apps

On ‘Who’s watching?’ screen, tap Edit on the profile you want to edit. If you are on the app home screen, tap the burger icon on the top-left corner of the home screen and tap on the profile icon (indicated by an alphabet).
Tap Edit.
Go to the profile you want to update, and tap Edit on the profile icon.
Enter account password if the selected profile is locked.
Makes changes on the profile and tap Save to apply changes.

On Edit Profile screen, tap Delete to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Switching Profiles

stctv.com

Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
Click the profile you want to access.
Enter account password if the selected profile is locked.

Mobile apps

Tap the burger icon on the top-left corner of the home screen.
Tap the profile icon.
Select the profile you want to access.
Enter account password if the selected profile is locked.

Payment method	Package	Free trial*	Subscription amount**
stc KSA Mobile payment	Monthly	7 days free trial	Lite - 15 SAR Classic - 25 SAR Premium - 60 SAR Price includes VAT
stc Mofawtar 4 and Max Mobile Number	Monthly	-	Lite - Free Classic - 10 SAR Premium - 45 SAR Price includes VAT
stc Bahrain Mobile payment	Monthly	7 days free trial	Lite - 2 BDH Classic - 3 BDH Premium - 6 BDH
stc Kuwait Mobile payment	Monthly	7 days free trial	Lite - 1.20 KWD Classic - 2.50 KWD Premium - 4.80 KWD
Apple in-app purchase	Monthly	7 days free trial	7.99 USD
Google Pay	Monthly	7 days free trial	7.99 USD
Credit card KSA	Monthly	7 days free trial	Lite - 20 SAR Classic - 40 SAR Premium - 60 SAR
Credit Card Bahrain	Monthly	7 days free trial	Lite - 4.8 USD Classic - 9.6 USD Premium - 14.4 USD
Credit card Kuwait	Monthly	7 days free trial	Lite - 4.8 USD Classic - 9.6 USD Premium - 14.4 USD

Payment Method	Package	Instructions
stc KSA mobile payment	Monthly	Please send a blank SMS to 811118 and follow the instructions provided in the SMS from stc to cancel your stc tv service. Or Please sign in and cancel your subscription from My Account.
stc Kuwait mobile payment	Monthly	Please send U1 by SMS to the shortcode 50644. or Please sign in and cancel your subscription from My Account.
stc Bahrain Mobile payment	Monthly	Please send U1 by SMS to the shortcode 98875. or Please sign in and cancel your subscription from My Account.
Credit Card	Monthly	Please sign in and cancel your subscription from My Account.
Apple In-App Payment	Monthly	You can cancel your subscription through your iTunes account settings.
Google Pay	Monthly	You can cancel your subscription through your Google account settings.

Device	Minimum OS requirement
Mobile
Android	Android smart phones and tablets - Android 5 and above
iOS	Smart phones and tablets – OS 11.3 and above
Huawei	Android 5 OS and above (Android SDK 21 and above)
Web
Chrome	Latest web browser version (Recommended)
Safari	Latest web browser version (Recommended)
Firefox	Latest web browser version (Recommended)
Edge	Latest web browser version (Recommended)
Big Screens
Android TV		Android 8 OS and above
Samsung		2018 and onwards models with Tizen OS
LG		2018 and onwards models with WebOs 4.0 and above
Apple TV		12.0 and above
Fire TV		Fire OS 6 and above
XBOX		Xbox One and above
Foxxum		TORNADO 2021 NT72671D / US1500
TOSHIBA		TOSHIBA 2018 5659 TOSHIBA 2018 6586
HUAWEI TV		Harmony OS - 2.0 and above
Skyworth STB		Android 10 OS
Arris STB		Linux 3.x/4.x

Fight Sports add-on is supported on following payment methods	Price/month	Free Trial
stc KSA mobile number	23 SAR Price includes VAT	✘
stc Kuwait mobile number	1.670 KWD (+ VAT if applicable)	✘
stc Bahrain mobile number	2 BHD (+ VAT if applicable)	✘
Credit Card	5.33 USD (+ VAT if applicable)	✘

Payment methods	How to unsubscribe
stc KSA mobile number	Sign into stc tv website using your account details. · From home screen, go to your profile’s icon on the top-right. · Select "My account " from the menu Locate Fight Sports add-on Click Cancel to cancel the subscription.
stc Kuwait mobile number	Please send U 2 by SMS to the shortcode 50644.
stc Bahrain mobile number	Please send U 2 by SMS to the shortcode 98875.
Credit card	Sign into stc tv website using your account details. Go to My Account section Locate Fight Sports add-on Click Cancel to cancel the subscription.

Frequently Asked Questions

What is stc tv?

How to contact us?

How can I subscribe to stc tv?

How much does stc tv subscription cost?

What payment methods does stc tv support?

Jawwy TV & stc tv

How can I unsubscribe from stc tv?

What are the plans available on stc tv?

How do I re-subscribe ?

How to subscribe to stc tv by redeeming a gift card?

How to redeem Voucher code?

What devices does stc tv support?

How to upgrade or downgrade subscription plan?

Where is stc tv available for watching?

I have another gift card. How can I use it?

When is my subscription using gift card expiring?

What is discovery+ add-on? How to get discovery+ on my stc tv subscription?

How to unsubscribe from discovery+ add-on?

What is Fight Sports add-on? How to get Fight Sports on my stc tv subscription?

How to unsubscribe from Fight Sports add-on?

How can I subscribe/unsubscribe to the joint offer of stc tv + Shahid VIP and Sports on Shahid VIP on a discounted price?

How to unsubscribe from Shahid VIP and Sports on Shahid VIP add-on?

How to cast content from stc tv to your Chromecast-enabled device?

Is Cast to TV feature available on my subscription plan?

Downloads on stc tv mobile app

Is Downloads/Offline viewing feature available on my subscription plan?

How to create, edit or switch user profiles on stc tv?

How to cast to Apple TV using Airplay casting feature?

How can I change my registered email address?

Can I get my subscription cancelled by contacting stc tv support team?

Why am I getting an error with my credit card payment?

I am facing “You have reached the maximum number of devices allowed on your account” error while trying to sign in. What should I do?

How to delete a registered device from my account?

How to reset or update account password?

What happens when my subscription payment through credit card is not successful?